Refund policy

At CLIPSTIC, we handle returns on a case-by-case basis with the ultimate goal of ensuring our customers are satisfied. We stand behind our product and want to make sure it works perfectly with your ski gear. If for some reason it doesn't, we're eager to understand why and offer assistance from our pro team to see if it can still work with some instructions. Please provide a picture of your skis, and a picture of the CLIPSTIC installed on the skis (poles don't have to be clipped in) so our team can assist you! Email this to support@clipstic.com

If you'd like to return regardless of compatibility, returns are quick and easy. Use the return form at the top of this page to prepare your return for shipment. You can try your CLIPSTIC for 30 days and really use it. Ordered more than one? Try one, and keep the others unopened. Your other units must be undamaged, complete and in its original packaging. Refunds will be applied to the original payment method. You have 30 days after receiving your item to ship a return.

Refunds for Returns
Refunds will be issued for the cost of the product(s) only. Shipping costs, including insurance, express or international shipping fees, are non-refundable.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right. Share a picture of the items you've received and a clear picture of the shipping label with support@clipstic.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Missing Items, Wrong Items & Lost Packages
We want to resolve delivery problems quickly. Please report issues within the following timelines:
* Missing Items (an item wasn't included in your package): Notify us within 7 days of delivery. Please provide unboxing photos: all received items, clear photo of shipping label.
* Wrong Items (a wrong variant was delivered): Notify us within 7 days of delivery. Please provide unboxing photos: all received items, clear photo of shipping label.
* Lost Packages (tracking shows delivered but you didn't receive it, or there has been no movement): Notify us within 30 days from the shipping date.

Claims submitted after these timelines cannot be accepted, as carrier records and investigations are no longer available.

Bundle Orders and Free Gifts
Returns for discounted bundles must generally include all products within the bundle, including any free gifts that came with the offer. If a partial return is shipped, the refund amount will be adjusted based on the price of the remaining products as of the purchase date.

Restocking and repacking fees
CLIPSTIC does not charge restocking/inspection fees on your test unit.
Returns that include multiple units that have been opened and used may be subject to a repacking fee of $0.50 per unit.

Return Address
Once your return is accepted, our team will email you the return address and full instructions.
Return locations are available in the United States, Canada and the United Kingdom. All other returns are addressed to our returns handling in the Netherlands.

Confirming Returns
When your return has been shipped, inform us immediately with your tracking code by email so we can register your return with the tracking information and follow it in our system. Send this tracking information + courier name + order number to support@clipstic.com.
You are always welcome to ask any return questions at support@clipstic.com where our team is available 24/7!

Refunds
Returns will be inspected for missing items upon arrival. Sharing tracking information on the return is mandatory. After inspection, you'll be immediately refunded the owed amount on your original payment method.
Please remember it can take a few business days for your bank or credit card company to process the refund. Contact email: support@clipstic.com

Warranty
CLIPSTIC is backed with a standard 1-Year Warranty from the day of delivery against manufacturing defects and breakage under normal use. With Shipping Protection + 2 Year Warranty at checkout, you're covered for 2 years. If your CLIPSTIC breaks, we'll replace it for free. Please note that the warranty does not cover damage caused by misuse, improper handling, or normal wear and tear over time. Our goal is to ensure you can rely on CLIPSTIC for stress-free ski trips, that's why we've designed CLIPSTIC to last and protect your gear.
We're always here to help if something goes wrong. Please email your warranty request to support@clipstic.com with your order number and multiple pictures of the product from different angles.